Returns

If TORTIS isn't for you, we'll make it right.

Window

Unopened pouches can be returned within 30 days of delivery for a full refund of the product price.

Opened pouches

For food-safety reasons we can't resell opened pouches, but if something arrived damaged or tastes wrong, tell us and we'll replace or refund it.

Order cancellations

An order can be cancelled for a full refund any time before it ships.

How to start

Email hello@tortisritual.com with your order number and we'll send return instructions.